Webinar: Leverage Search to Improve Contact Center Performance When: Thursday, April 2, 2009, 11:00am (PT) What: Use search to improve Rep performance at the desktop and Web-based self service. How new search-based information mash-ups provide a 360-degree view of customer interactions from both enterprise application and web data sources How businesses can integrate Web-based self service with Rep performance to give real-time indications about customer intentions and respond effectively, increasing customer satisfaction How simple search-style text queries shorten data look-up times yet enable comprehensive dashboards that improve contact center outcomes How this technology can really provide improved levels of customer service and experience at lower cost Who:	// ERROR: Manage_Documents.Draw_Fields - ORA-20000: Robot cannot perform this operation - does not have privileges.
Richard Snow VP & Director, Ventana Research Maya Natarajan Sr. Director, Marketing, Exalead